Privacy Policy

Effective Date: September 15, 2026

Stephens and Company, Inc. (“Stephens and Company,” “we,” “us,” or “our”), located in Nantucket, Massachusetts, respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, receive our services, or participate in our SMS/MMS text messaging program.

1. Information We Collect

We may collect the following types of information:

• Contact information you provide, such as your name, email address, mailing or property address, and mobile telephone number.
• Service information, such as appointment details, scheduling preferences, service history, and communications you have with us.
• SMS/MMS opt-in information, such as the date, time, and method by which you consented to receive text messages, and your opt-out requests.
• Website usage information collected automatically, such as your IP address, browser type, device information, pages visited, and cookies or similar technologies used by our website platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and manage our services;
• Send appointment reminders, scheduling information, service updates, and other notifications;
• Respond to your questions, requests, and support needs;
• Send SMS/MMS messages to customers who have opted in;
• Maintain records, process payments, and meet legal and regulatory obligations; and
• Operate, maintain, and improve our website and services.

3. SMS/MMS Messaging

If you opt in to receive text messages from Stephens and Company, we will use your mobile telephone number to send messages related to your relationship with us. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out, or HELP for assistance. See our SMS Terms & Conditions for details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information-sharing categories described in this Privacy Policy and will not be shared with, sold to, or rented to any third parties.

4. How We Share Information

We do not sell or rent your personal information. We may share information only in the following limited circumstances:

• Service providers who perform services on our behalf, such as website hosting, scheduling, payment processing, and text message delivery. These providers may use your information only as needed to provide services to us and are not permitted to use it for their own marketing purposes.
• Legal requirements, when required by law, subpoena, or other legal process, or when necessary to protect the rights, property, or safety of Stephens and Company, our customers, or others.
• Business transfers, in connection with a merger, acquisition, or sale of all or part of our business, subject to the protections described in this Privacy Policy.

5. Cookies and Website Analytics

Our website is hosted on a third-party platform that may use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use it. You can control or disable cookies through your browser settings, though some parts of the website may not function properly as a result.

6. Data Retention

We keep personal information only as long as reasonably necessary to provide our services, maintain business records, and comply with legal, tax, and accounting obligations. We retain records of SMS consent and opt-out requests as needed to honor your choices and meet legal requirements.

7. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

• Text messages: Reply STOP to any message to opt out at any time.
• Email: Contact us to stop receiving non-essential emails.
• Access and correction: You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at the email address below. We will respond as required by applicable law.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date and will become effective when posted.